Channels & telephonyRetail & E-commerce

Website chat integration

We put Website chat into one operator inbox and let automation answer what does not need a human.

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Channels & telephony

What we do with Website chat

Three things a connected Website chat changes about client comms.

One thread per client

Messages from Website chat join the same conversation as email and calls, with no switching apps mid-answer.

We put Website chat into one operator inbox and let automation answer what does not need a human.

Channels & telephony

Where it pays off

01Channels & telephony

Round-the-clock intake

Requests coming through Website chat at night are answered and queued, not lost until morning.

02Channels & telephony

Routing by topic

Sales, support and billing questions reach different people without a receptionist in the middle.

03Channels & telephony

Notifications that matter

Order, booking and payment updates go out through Website chat automatically, in the client language.

04Channels & telephony

Full history

The whole Website chat thread sits on the client card. The next person to reply is not starting blind.

Where Website chat operates

Website chat is an international service, so the integration has no regional limits.

Europe

How we build it

We are not a SaaS connector. Every integration is engineered for your process and stays supported.

We map the process first

Before a line of code we chart what moves where, and cut the steps that do not need to exist.

The tool the job needs

We build on whatever suits your process, not on whatever we are used to.

It survives edge cases

What happens when a payment fails, a client sends the same request twice, or a service is down for a minute. The dull part is where this actually breaks.

We stay after launch

Services change. We keep an eye on the flow and fix it before your team notices.

Related integrations

These are the services that most often sit in the same setup as Website chat, and we connect them in the same project.

WhatsApp
Wazzup
Telegram
Viber
Messenger
Instagram
Wati
LinkedIn

Questions we get

Yes. Website chat is in our catalogue as a channels & telephony service, and we build flows around it on live projects.

A single flow usually takes days, not months. A full process across several systems runs two to six weeks, depending on how tidy your data is.

Your data stays in your own accounts; we never move it to ours. You grant the access and you can withdraw it at any moment. We sign a non-disclosure agreement, and if you have rules about where data may be held, we plan around them before the work starts.

That is ours to watch. The flow stays under monitoring, we see the breakage before you do and fix it without waiting for your call. It is part of support, not a new project.

No. People carry on working where they already work. What changes is that manual steps disappear: the request files itself, the status updates itself, the report builds itself.

Didn't find your answer?

Channels & telephony

Not sure Website chat fits your process?

Tell us what you run today. We map the flow and say plainly what is worth automating and what is not.

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